Privacy Policy

Last updated: June 2026

Introduction

Young Crafts Academy (“YCA”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard information when you visit our website, book a trial class, enrol a child, or otherwise interact with us.

By using our website and services, you consent to the practices described in this policy. If you do not agree, please do not use our website or services.

Information We Collect

We may collect the following types of information:

  • Contact information: Parent or guardian name, phone number, email address, and WhatsApp number.
  • Student information: Child's name, age, grade, and any relevant learning needs or prior experience.
  • Account and enrolment details: Class bookings, course preferences, attendance, and payment records.
  • Technical information: IP address, browser type, device information, and cookies used to improve website experience.
  • Communications: Messages, feedback, or enquiries submitted through our website, email, WhatsApp, or phone.

How We Use Information

We use the information we collect to:

  • Provide and manage classes, camps, and school programmes.
  • Communicate with parents and guardians about schedules, progress, and updates.
  • Process enrolments, payments, and refunds.
  • Improve our website, curriculum, and customer experience.
  • Send relevant information about courses, camps, and events (you may opt out at any time).
  • Ensure the safety and well-being of students during sessions.

Information Sharing

We do not sell your personal information. We may share information only in the following circumstances:

  • Service providers: With trusted third parties who help us operate our website, process payments, or manage communications.
  • Legal requirements: When required by law, court order, or to protect our rights, property, or safety.
  • School partners: With partner schools when a child is enrolled through a school programme, limited to what is necessary for programme delivery.

Data Security

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or alteration. This includes secure data storage, access controls, and encrypted communications where appropriate. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Children's Privacy

YCA serves children, and we take their privacy seriously. We collect student information only with verifiable parental or guardian consent. We do not knowingly collect personal information directly from children under 13 without parental consent. Parents and guardians may review, update, or request deletion of their child's information at any time by contacting us.

Your Rights

Depending on your location, you may have the right to access, correct, update, restrict, or delete your personal information. You may also withdraw consent for certain processing activities. To exercise these rights, please contact us using the details below.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your information, please contact us: